Family Dining · Practical guide
PET FOREST
Regional Pet Supplies, Animal Care and Store-by-Store Services
Prices, ordering steps, payment details, and common mistakes — in one place.
Quick Facts
| Category | Detail |
|---|---|
| Japanese name | ペットフォレスト (PET FOREST) |
| Brand Name | PET FOREST / ペットフォレスト (operated by Amigo Co., Ltd. / 株式会社アミーゴ, Alenza Holdings) |
| Store Type | Regional pet supplies, grooming and live-animal retail; clinics, animal types and services vary by branch. Shonan Chigasaki sells birds, small animals and fish but no puppies/kittens. |
| Target Audience | Pet owners shopping in Tokyo, Kanagawa and other listed store regions; visitors seeking local pet care goods and store-specific information on companion animals. |
| Ordering Style | Warm, bright open-aisle browsing, personalized nutrition advice from trained pet specialists, and centralized checkout registers |
| Membership Required? | No membership or local residency required for general shopping (PF Members program available for local residents) |
| Approximate Price Range | Check the shelf price and stock at the branch before purchase. Tourist tax-free registration not confirmed at individual PET FOREST stores. |
| Multilingual Support | Japanese information predominates; foreign-language assistance at any listed store is not guaranteed. |
| Payment Methods | Cash; specific foreign-card, transit-card, e-money and QR acceptance is branch dependent. |
| Store Network | 25 PET FOREST locations when Kodaira opened on February 25, 2026, according to the operator's announcement; this is a dated count, so check the current directory. |
What it is
PET FOREST began with a Saginuma shop in Kawasaki in November 1990. The brand is now operated by Amigo Co., Ltd. (株式会社アミーゴ), within the Alenza group, and maintains the philosophy "To nurture is to grow together" (Sodateru koto ga sodatsu koto / 育てることが育つこと。). At 25 locations as of the February 25, 2026 Kodaira opening, centred on Kanagawa, Tokyo, Saitama, and Tochigi, PET FOREST stands out in Japan for its pet care retail and branch-specific welfare activities.
Notably, PET FOREST reports that its Chigasaki and Akishima stores avoid the sale of puppies and kittens and provide rescue/adoption information. Shonan Chigasaki still sells birds, small animals and fish. Providing adoption information or hosting an event does not mean that every animal in the shop is available for adoption or that the shop itself is the rescue organization. Veterinary clinics and grooming/training services operate only at specified sites, sometimes under separate operators. For international pet owners prioritizing ingredient transparency, PET FOREST curates extensive selections of pet food, treats, supplements, bathing products and walking gear; examine labels and consult a veterinarian if a product claims treatment or is intended for a sensitive animal.
How to order
Step 1: Visiting Kanto Neighborhood & Mall Branches
PET FOREST operates in accessible suburban residential hubs and regional malls across Greater Tokyo:
- Convenient Kanagawa & Tokyo Locations: Azamino (Yokohama), Shonan Mall Fill (Fujisawa, convenient en route to Kamakura/Enoshima), and Chigasaki.
- Accessibility & Pets: Check each store and its host facility for wheelchair access and pet-entry routes; rules differ by branch.
- Operating hours typically run from 10:00 AM to 8:00 PM (varies by store).
Step 2: Browsing Pet Nutrition & Care Aisles
- Pick up a shopping basket at the entrance.
- The Treat Aisles: Compare actual ingredient panels for fish, meat and vegetable treats. Specific natural/additive-free claims must be checked for the individual product; not all items meet a common chain-wide standard.
- Product Advice: Ask staff about labels and manufacturer directions; for allergies, medicines or special diets, consult a veterinarian.
- Checking Home-Country Quarantine Rules: Remember to verify agricultural import restrictions in your home country before purchasing meat-based snacks (beef, pork, chicken, or venison).
Step 3: Cashier Checkout & Tax-Free Clarification
- At checkout, bring cash as a backup and confirm which foreign cards, transport IC, e-money or QR services the particular branch accepts before paying.
- Tax-free eligibility at this shop is unconfirmed. A shopping mall's tax-free counter or participating tenants do not establish that this particular pet-store checkout is an authorized tax-free seller. Ask staff whether this specific register can create a qualifying purchase record before paying. At a confirmed participating shop, eligible temporary visitors buy eligible goods tax-inclusive, with a minimum purchase of ¥5,000 excluding tax per tax-free store per day. Under the system effective November 1, 2026, departure customs confirmation must be completed within 90 days of purchase and before checking in baggage. Use the departure kiosk (or available Visit Japan Web route): a green result completes confirmation; a red result requires presenting the goods. Only then can the seller/refund operator arrange the refund according to its stated method. Tax-free goods must leave Japan; food and other consumable items used in Japan are not eligible. The former separate general-goods/consumables purchase categories no longer apply. A refund is not guaranteed merely by shopping at the mall.
What to order first
1. Japanese Fish & Sweet Potato Treats
- What it is: Examples to look for include dried fish and sweet-potato treats. Verify actual ingredients, country of origin and availability on each package.
- Why buy it: Read product ingredients and confirm destination-country restrictions; fish-based items can also be regulated.
- Price: Check the item and current shelf label at the specific shop; these products and prices are not guaranteed at every branch.
2. Pet Shampoos & Skin-Care Products
- What it is: Pet shampoos may contain plant extracts or skin-care ingredients. Check the individual formula and species suitability; essential oils and fragrances can harm some animals.
- Why buy it: Choose only a product appropriate to the animal and follow its label. Check airline liquid/aerosol rules before packing.
- Price: Check the item and current shelf label at the specific shop; these products and prices are not guaranteed at every branch.
3. Functional Dental Chews & Oral Care Gels
- What it is: Pet toothpastes, finger wipes and chew products with species-specific directions; check the actual ingredients and veterinary suitability.
- Why buy it: Makes daily pet dental hygiene simple and effective.
- Price: Check the item and current shelf label at the specific shop; these products and prices are not guaranteed at every branch.
4. Eco-Friendly & Natural Wood/Paper Cat Litters (Compact Packs)
- What it is: Japanese plant-fibre, paper or okara-based cat litter, with disposal instructions specific to the product.
- Why buy it: Check dust, ingestion safety and disposal rules: do not flush litter unless both product and local plumbing regulations expressly permit it.
- Price: Check the item and current shelf label at the specific shop; these products and prices are not guaranteed at every branch.
5. Gentle Walking Harnesses & Reflective Safety Gear
- What it is: Soft-padded breathable harnesses, LED collar clip lights, and Japanese-crafted nylon leashes.
- Why buy it: Check reflective performance, fit, batteries and any destination material restrictions.
- Price: Check the item and current shelf label at the specific shop; these products and prices are not guaranteed at every branch.
Payment & practical info
- Payment: Cash in yen is a baseline option. Acceptance of international credit cards, particular card networks, IC/e-money and QR apps varies with the counter and any in-store tenant; verify the specific branch before relying on a method.
- Tax-free status and refund: Tourist tax-free service is not independently confirmed for this individual store. Under Japan's November 2026 refund method, only an authorized seller can register eligible purchases of at least ¥5,000 excluding tax per shop per day. If a shop participates, pay tax-inclusive, obtain customs confirmation within 90 days of purchase and before checking in baggage, then follow the seller's refund instructions; the host mall's participation alone is insufficient.
- Opening times and services: Confirm the branch's current official page. Animal sales, grooming, hotels and medical-service counters can have different hours and operators; reservations, vaccination records, fees, age/weight restrictions and emergency-contact requirements vary.
- Prices, food and medicines: Check current product labels and checkout totals. Buy only veterinary/medicinal products suitable for the animal and sold under applicable Japanese rules; ask staff about intended species, dosage and use instead of assuming unrestricted availability.
Good to know / Common mistakes
1. Branches Without Puppy and Kitten Sales
At Shonan Chigasaki, the official store page specifies no commercial sales of dogs or cats, while birds, small animals and live fish are sold. The brand may display rescue-group information or arrange events; adoption and retail animal sales must not be conflated. Sales counters and grooming have separate hours.
2. Aviation Rules on Liquid Shampoos & Sprays
For international carry-on luggage, liquids and gels generally need containers of 100 mL or less under the applicable screening rules. Sharp scissors and other blades may be barred from the cabin. Do not assume that tweezers, nail clippers or aerosols are always prohibited or always permitted: check the airline, airport security and dangerous-goods conditions before buying. If an item is both eligible for a tax refund and destined for checked baggage, complete departure customs verification before checking that baggage.
3. Promotional Discount Coupons
Promotional discount coupons may be distributed during specific promotional campaigns or PF Members loyalty events. Terms, validity periods, exclusions, and minimum purchase conditions apply.
FAQ
Q1: Is PET FOREST near Kamakura or Enoshima?
The official directory lists Shonan-area stores, including Shonan Mall Fill in Fujisawa and Shonan Chigasaki. Their travel convenience depends on the actual route, so check the branch location and transport before planning a stop.
Q2: Can I buy pet supplements and shampoos?
These product categories are offered at some stores, but selection changes. Check ingredients, suitability for species and age, medical claims, and import restrictions on animal-derived ingredients.
Q3: Does the Shonan Chigasaki store sell animals or offer grooming?
Yes, the official store page lists birds, small animals and fish for sale, while explicitly excluding dog and cat retail sales. Grooming is available by appointment; its hours differ from ordinary retail hours.
Sources
- Official PET FOREST website / directory (Checked: 2026-11-14; see individual entry for scope and reference date)
- Japan Customs — Tax Exemption (Refund) Program (Checked: 2026-11-14; effective November 1, 2026)
- Japan Tourism Agency — 2026 refund procedure FAQ (Checked: 2026-11-14)
- MAFF — Exporting Dogs and Cats from Japan (Checked: 2026-11-14)
- Ministry of the Environment — Dog/Cat Microchip Registration (Checked: 2026-11-14)
- MLIT — Air baggage restrictions (Checked: 2026-11-14)
- Amigo corporate history and adoption projects (Checked: 2026-11-14)
- Alenza 2026-02-24 Kodaira release (25 stores at Feb 2026 opening; textual issuer release)